Free Returns

14-day, full money-back guarantee on all products.

We offer a 14-day, full money-back guarantee on all products, provided that they have not been assembled or used and returned in their original packaging.

Whilst the furniture is in your possession you must not use them beyond what is necessary to establish their suitability and function. If your use of the furniture extends beyond this then we will be unable to refund you.

Please retain all of your furniture packaging until you are 100% happy with your delivery as any returned items will need to be packaged in either the original packaging or alternative packaging that offers a similar level of protection. We do not accept any liability for damage should an item be returned to us without its original packaging.

Items returned to us without their original packaging will be inspected, if we deem that your packaging is not appropriate for transit, we may make a deduction where the inappropriate packaging or unreasonable handling has diminished the value of the products.

Dining chairs: please only assemble one chair to establish suitability. If you assemble more than one chair, then you will be unable to return the furniture.

Dining tables: please take care not to damage or scratch when assembling. When repacking, please ensure that all original table corner and edge packaging protection is in place.

Sofas: please remove all feet and sofa backs before repacking.

To return your items free of charge, simply let us know within 14 days of receipt and we’ll come and collect. Once collected, you will be refunded in full, including any delivery charges within 14 working days.

Please contact us through live chat at the bottom of this page to arrange a return.

How to arrange a return

Step 1

Please contact us through live chat at the bottom of this page to arrange a return. We’ll set up a date and time to collect your order.

Step 2

Your items must be unassembled and unused.

Step 3

Pack the items back into their original packaging.

Step 4

Keep the items in a clean and dry place, packed, ready for collection.

Step 5

Once collected, your refund will be processed within 14 working days.

* Please note:

Items for return should be in their original condition. Please take good care of them while they're in your possession.
Take care with items that require assembly. If returning, these should be unassembled, undamaged and in their original packaging. Unfortunately, we’re unable to accept any assembled or used furniture as this prevents us from being able to re-sell the furniture to another customer.
Please do not order multiple items – we offer one return per customer. For example, please don’t order the same or similar products in multiple colours or sizes to see which you prefer.
If you miss your collection, it could take up to 7-14 days to arrange another date.
Free returns does not apply to products purchased for commercial use.